- Known challenges
- How can I adjust / change the language? Why is the video in German even though I have my settings / profile in English? Are there subtitles?
- What are the costs or prices associated with using Masterplan?
- What can I do about sound or audio challenges?
- Is it possible to use Masterplan in countries where the Internet may be affected by restrictions (such as China, Russia, Turkey, etc.)?
- Can we use a single license to view content together as a team?
Sign-Up & Account
- How can I get a first impression of the platform? Can someone show me the platform?
- How can I change my email address?
- Can I forward my invitation to Masterplan to my colleagues?
- How can I change the settings for my notifications?
- Where/how can I change my password if I want to change it in the meantime or have forgotten it?
- How can I manage "My list"? What is "My List"?
- Is the progress in the course saved automatically? Can the learning progress be reset?
- What is a learning group? How can I create a learning group? How many members can a learning group have?
- Can Masterplan also be used offline?
- Where can I find the glossary?