General
- How can I adjust / change the language? Why is the video in German even though I have my settings / profile in English? Are there subtitles?
- What are the costs or prices associated with using Masterplan?
- What can I do about sound or audio challenges?
- Is it possible to use Masterplan in countries where the Internet may be affected by restrictions (such as China, Russia, Turkey, etc.)?
- Can we use a single license to view content together as a team?
- Am I able to give Feedback?
Sign-Up & Account
- Can I add my private e-mail address to my profile as a backup?
- How can I change my email address?
- Can I forward my invitation to Masterplan to my colleagues?
- How can I change the settings for my notifications?
- Where/how can I change my password if I want to change it in the meantime or have forgotten it?
Access to our platform
Functions
Topics & Lectures
Quiz
Notes
Learning Progress
Certificate & Score
- What is a certificate and what kind of certificates exist?
- While filling out the information on my certificate, I entered my data incorrectly. Is it possible to change this later on?
- What are the conditions to achieve a bronze, silver or golden certificate?
- Where can I find my personal score and how do I know how many points I still need to reach my goal?
- Does each topic have the same number of points that can be achieved?